What is Telehealth?
Telehealth is the use of information and video conferencing technologies, to deliver health services and/or transmit health information to a patient when the clinician is in a different location.
We use Gensolve Telehealth, which is a secure, encrypted video consultations practice management platform to stay in touch with our clients. Consultations by our subcontractors and other medical practitioners will be carried out either on Gensolve or Microsoft Teams.
Telehealth allows the therapist to connect with you securely to understand your current state, review your progress, give advice, and adjust or advance your exercises, discharge you from our care, or if necessary, to set up another appointment. All this without you needing to be in the same place.
This service will generally be available for all our services and contracts, although we recognise there are some limitations of this platform for physical assessments which we will aim to work around.
ACC considers that Telehealth appointments count as one of your allocated number of consultations and have provided funding to enable such services are available to everyone.