What do you need for Telehealth?
For a Telehealth appointment with your therapist to work via Gensolve Telehealth, you will need:
- To be in a private ‘safe’ place, ideally at home or in a private office space.
- To have provided an email address and mobile phone prior to the telehealth call to enable us to access you through our practice management system.
- To have access to a computer, tablet, smartphone or laptop with good internet connection. The best browser to use for these platforms is Google Chrome.
- To have video conferencing capability (in-built camera or external webcam).
- If using your smartphone, you will require WIFI or suitable cellular network coverage for Telehealth to work.
Gaining access to Gensolve Telehealth
Gensolve, our regular Practice Management Software, have recently released a new feature that allows for Video consultations in response to the evolution of medical services in the current climate. Gensolve Telehealth is a secure, fully integrated platform for telehealth video calling services.
Telehealth appointments are carried out either through your desktop/laptop webpage link or on your mobile device via the Telecommunication medium ‘Jitsi Meet’ (available on App Store or Google Play on your smartphones, or automatically done via your computer).
Clients will be emailed our TBI Registration form, including consent for the video consultation, prior to the initial assessment. This is to be completed and returned prior to the assessment.
Clients will also be sent an email with the date, time and link for the telehealth call.
If you are accessing the service through your smartphone app it is recommended you download the App prior to the session. “Jitsi Meet”.
At the time of the appointment, the therapist will call you via Gensolve Telehealth through the unique video call link and access code, which you will be prompted to enter on the Gensolve pop up and then it’ll ask to open via Jitsi Meet app.
What to expect from your Telehealth consultation?
A Telehealth appointment is the same as a normal in-person consultation except the patient is in a different location from the clinician. You can expect the same level of engagement as you would in a normal in-person appointment.
The clinician may need to see you in person, later, if they feel that a physical examination is necessary and providing this is possible.
- If you feel that Telehealth is not something you are comfortable with, please let us know and you will be offered an in-person appointment with the clinician whenever possible.
- You have the right to have a support person with you, please make the clinician aware that you have someone with you. Please also let the clinician know if during a phone call that they are on speaker.
- You need to be in a private ‘safe’ place, ideally at home or in a private office space. This is to protect your privacy and the information that is passed between you and the clinician may not be something you want the person sitting at the next table in the cafe to hear.
Driving during a Telehealth consult is also not advised for safety reasons.
- If the clinician decides, at any time during the Telehealth consultation, that a physical examination is necessary, then this will be discussed with you and you either booked in by the therapist or contacted by our TBI Health admin to book an face to face appointment whenever this is possible.
- Please be aware that these appointments need to be limited to a set amount of time as there will be other patients waiting after you. If the appointment before you does run over time we will endeavour to let you know.
- We request that you respect the clinicians right to privacy and not record the consultation. A description exercise programme, education video and appointment notes can be sent to you after the appointment on request.
Should the connection fail, the therapist will conduct the assessment over an alternate platform or arranges an alternative option (possibly by phone).